• Club 1909 FAQ •

WHAT IS CLUB 1909?

Club 1909 is the official points program and online portal for Canadiens fans. As a member of the program you can earn points towards amazing rewards, including one of a kind experiences and unique items and memorabilia. Club 1909 membership will also simplify your Habs related transactions, such as buying tickets for a game at the Bell Centre.

HOW DOES THE PROGRAM WORK?

The program is free to join as a digital member. Simply sign up and you will receive your ecard that can be displayed on your phone. You can “scan” your card at points of sale or elsewhere that the card is accepted and earn Club 1909 pointsAll points earned can then be redeemed for great rewards.

What is the “Name in the Ice” I’ve seen in the promotion for Club 1909 all about?

With Club 1909 we will allow Canadiens fans, no matter where they are in the world, to become part of the in-game experience with their fellow Habs faithful. Every fan who registers for Club 1909 will automatically have their name printed and frozen into the Bell Centre ice when the team/arena schedule permits (exact timing to be determined – the ice will need to be broken down and built back up to allow the entry of names).

Why did the Montreal Canadiens launch Club 1909?

We created Club 1909 to provide more value to all our fans. We want to show our appreciation for having the best fans in hockey and rewarding them for what they already do.

What will Club 1909 cost me?

The program is free to join as a Digital member. Get your rewards more quickly by subscribing to one or several annual membership add-ons, such as by doubling your points for every rewardable action.

CAN ANYONE JOIN CLUB 1909 OR DO I NEED TO BE A SEASON TICKET HOLDER?

Anyone is eligible to join Club 1909 as a Digital member.

HOW OLD DO I NEED TO BE TO JOIN?

You need to be 13 years or older to join Club 1909.

I can no longer find the option to purchase a Premium membership. Does it still exist?

No, as of August 16, 2017, it is no longer possible to purchase a Premium membership.

I still have my member card. If the Premium membership no longer exists, what happens to my existing subscription?

All Premium memberships purchased before August 16, 2017 remain active, with all the benefits included therein. However, it is not possible to combine the Premium subscription with the Double Points upgrade.

I no longer see the option to buy the Triple Point subscription. Does the program still exist?

No, as of August 16, 2017, it is no longer possible to obtain the Triple Point full-season add-on. There are many other new types of subscriptions now available. Visit www.club1909.com/member-upgrades to find out more.

AS A SEASON TICKET HOLDER, CAN I OPT OUT OF CLUB 1909?

Program enrollment is automatic for season ticket holders, but if you wish to not participate in the program or redeem your points for rewards, you do not need to engage with the program.

DO I NEED A SMARTPHONE OR COMPUTER TO PARTICIPATE IN THE PROGRAM?

As a Club 1909 member you will require a smartphone and/or computer to access the program as well as earn points (ie: points for daily codes).

CAN I EARN POINTS FOR PARKING AT THE BELL CENTRE?

No. Points cannot be earned for parking at the Bell Centre at this time.

WHOM SHOULD I CONTACT WITH QUESTIONS, CONCERNS OR SUGGESTIONS ABOUT THE PROGRAM OR MY ACCOUNT?

We appreciate all feedback and are always happy to answer questions. Please contact 1 877 GO FANS GO (1 877-463-2674) or send us an email at info@club1909.com.

I am receiving Club 1909 communications in the wrong language. How can I change it?

If you would like to change your language of communication, please write to info@club1909.com with your name, member ID, and email address associated with your account, and ask to receive future communications in your preferred language. It will be corrected in time for the next round of messages.

WHAT IF MY CLUB 1909 PREMIUM CARD IS DAMAGED, LOST OR STOLEN?

A Club 1909 card can be replaced at a cost of $10.00. Please contact our customer service at 1 877 GO FANS GO (1 877-463-2674) or info@club1909.com as soon as possible after a card is lost or stolen.

IS THE CLUB 1909 CARD SECURE?

Yes. All data on the Club 1909 Card is encrypted and conforms with industry data security best practices. However, just like a credit card or driver’s license, you should contact us as soon as possible after a card is lost or stolen.

IS THAT A REAL PIECE OF GAME-WORN JERSEY EMBEDDED IN THE CARD?

Yes. The jersey is game-worn, authentic and genuine. This is a first; never before has a piece of game-worn jersey been embedded in an active RFID card.

IS THERE A WAY TO TELL WHICH PLAYER’S JERSEY IS FEATURED IN MY CARD?

With the manufacturing process of the cards currently in place, no. Game-worn jerseys are sourced by the Canadiens to our card partner and then broken down into the segments you see in the cards. Our organizational view is that the most important thing forever remains the jersey itself, not the name on the back.

HOW DO I EARN POINTS?

Points are earned through activities that you as a fan already do, like interacting on social media, attending games or purchasing Habs gear. Learn more in the Points section.

CAN I EARN POINTS FOR TICKET PURCHASES?

Yes. Points will be awarded for ticket purchases, without consideration for ticket cost.

WHAT CAN I DO WITH MY POINTS?

Points can be redeemed via the Club 1909 Rewards Portal for three types of items: marketplace items, which have fixed-point prices, auction items and contests.

HOW DO I EARN POINTS FOR WATCHING OR LISTENING TO GAMES?

At one or more points during each TV and Radio broadcast (participating networks) a code will be featured. Log into the Club 1909 Portal, find the box labelled “Code Entry” on the home page, and enter the code to collect your points.

There is an error in my points calculation, what do I do?

Please contact our customer service at info@club1909.com.

Can I purchase points?

The only way to currently get points is to earn them through fan activities.

Can I transfer points between accounts?

No. Points cannot be transferred between accounts.

What are the rewards?

There are a range of rewards, including unique merchandise, memorabilia and collectibles. There are also exclusive “money-can’t-buy” experiences, VIP treatment and unique benefits. A detailed catalog of rewards is av ailable on the Club 1909 Portal and will be updated continuously as new rewards are added.

How do I get the rewards?

Rewards may be acquired through the Club 1909 Portal. Some rewards will be offered in the Club 1909 marketplace for a fixed number of points, while others will be auctioned and awarded to the highest bidder. Fulfillment or delivery of the actual reward will depend on the nature of the item in question.

Can I suggest a potential reward?

Yes! Please submit your suggestion via email to: info@club1909.com.

How frequently do auctions run?

Auctions will run at various times throughout the year. In general, auctions will each last for seven days, although some may be longer or shorter depending on the nature of the item.

If I don’t win an auction, do I lose the points I bid?

No. Only the auction winner has his or her points balance debited at the completion of the auction.

Do points expire?

No, points no longer expire. Still, as mentioned in the program's Terms and Conditions, if a member's account is inactive for more than one year, the points balance can be reset to zero.

Why are there no longer bonus points for the end of the season?

Now that points no longer expire, the concept of a "season" no longer exists, so no points will be added to the account balance on the basis of the number of points accumulated in a given period.